Personal Banking | Business Banking

Cards

Card Acceptance Facility

We are one of the leading merchant acquirer in Malaysia. Our core strength lies in our professionalism and competence in card payment processing, risk management and security technology. We offer a broad range of merchant payment services including All-In-One terminal and e-commerce 3D Secure services. We strive to provide quality services and technical support across our operation to all our merchants in Malaysia encompassing a broad spectrum of merchant categories and companies from small firms to large multi-nationals.

As a merchant, you’ll be making it more convenient for cardholders to shop at your store. This naturally translates into more sales and higher profits for you. Our merchant terminals accept Visa, Mastercard, JCB and UnionPay credit and debit cards, as well as all domestic bankcards under MyDebit.

Benefits to Our Merchants

Better Support

We have established a comprehensive support infra-structure for our merchants and we have a team of Merchant Sales Executives in place nationwide to service you.

Innovative Loyalty Programmes

Your business can participate in our Zero Interest Installment Plan (ZIIP), giving shoppers more incentive to choose your store over competitors. You can also send mailers to our cardmembers detailing your products and offer or participate in our various rewards and shopping catalogues.

Competitive Discount Rates

We offer very competitive merchant discount rates.

Bank Negara Malaysia's (BNM) Payment Cards Framework (PCF) - Interchange Fee Adjustment

Interchange Fee Adjustment for Domestic Payment Card Transactions

In line with the Payment Cards Framework issued by Bank Negara Malaysia on domestic payment card transactions interchange fee (IF), adjustment to the IF effective 1 January 2023 are as follows :-

Card Type		Interchange Fee
Domestic Credit*		0.60% ~
International Scheme Debit*		0.27% or 63 Sen + 0.001% (whichever is lower)
Domestic Debit		0.10% or 37 Sen + 0.001% (whichever is lower)
International Scheme Prepaid*		0.39% or RM1.28 + 0.001% (whichever is lower)
UnionPay*#	Credit	0.60%
	Debit	0.27% or 63 Sen + 0.001% (whichever is lower)

* Excluding Government Sector and Tax transactions
# Excluding Charity transactions
~ Or maximum RM0.75 for Mastercard petrol transaction (whichever is lower)

The Interchange Fee can also be accessed at the following web site :-

Payment Operator	URL Address
Visa International	www.visa.com.my/run-your-business/small-business-tools/interchange.html
Mastercard Worldwide	www.mastercard.com.my/en-my/business/support/merchant-interchange-rates.html
MyDebit / E-Debit	www.paynet.my/business-mydebit.html
UnionPay International	www.unionpayintl.com/en/IRF/

The current Merchant Discount Rates (MDRs) enjoyed have taken into account the revision to the domestic interchange fee based on the current sales volume generated and other variable cost involved in the process.

Subsequent changes to the domestic interchange fee would be reflected at the respective payment card network websites.

Notice on Best Practices for Merchants

1. Positioning on the Point of Sales (POS)

The implementation of PIN & PAY for all domestic credit, debit and prepaid cards on 1 January 2017 has brought about a significant change in card acceptance procedures.

Domestic cards require cardholders to enter their PIN to facilitate the completion of transactions.

As merchants, it is important that the completion of a PIN-entered transaction by cardholder is performed in a ‘PIN’ friendly environment.

Kindly ensure that the cables are of sufficient length to allow cardholders to reach the POS terminals in order to key in their PIN correctly and the POS terminals are positioned in such way to enable cardholders sufficient privacy when completing a PIN-based transaction.

2. Minimum Amount / Additional Fee (Surcharge)

Merchants shall not place a condition where a minimum amount is required before allowing a card to be accepted. Merchants are to accept payment by all card types without any additional fee when presented.

Setting a minimum limit requirement and imposition of any additional fee on a card transaction is strictly prohibited and it is against the rules and regulations set by Card Brands.

3. Prohibition on “Double Swiping”

“Double Swiping” is an action performed by a merchant where a second swipe of the payment card is performed at the cash register after authorisation had been obtained using the Point-of-Sales (POS) terminal provided by the Bank.

All merchants are required to comply with the standards set by the payment card brands that “Double Swiping” is not allowed to be performed on cash registers that are not using a PCI-DSS (Payment Card Industry-Data Security Standards) compliant software.

Should further information on the above is required, please do not hesitate to contact the Merchant Sales Executive (MSE) servicing your account or call our Merchant Helpdesk at 03 2176 8080.